When your order is delivered…

When your goods arrive, it is important that you check that the items are in good condition and that the quantity of items received corresponds to the quantity you are signing for. In the unlikely event that your goods have been damaged in transit, you must refuse the delivery and contact our sales team immediately in order for us to dispatch a replacement quickly and minimize your inconvenience.

Please inform us promptly of any shortages so that we may take the matter up with our couriers and trace the missing items. We must emphasize the importance of checking your goods thoroughly at the time of delivery as you are signing for them in good condition. Please make sure they are.

Signing “Unchecked”, “Not Checked” or similar is not acceptable. Goods signed for by a neighbour are also not acceptable. Businesses must have their order delivered to the trading address and not the site address.

Please be aware…

Once a specific delivery day has been agreed you will be advised by text and e-mail and we will make every reasonable endeavour to ensure your goods arrive on that day, if you’re not going to be in please respond to the text and advise the delivery company. However, we shall not be held liable for any consequential losses, damages or expenses incurred by you the purchaser or any third party that arise directly or indirectly out of late or non-delivery of your order, or part thereof. Our liability is limited to refunding any surcharges you may have paid for services we were unable to fulfil. We respectfully advise that you should not arrange for contractors, fitters or workmen who require the items in your order to attend the site before your order has arrived and you have checked it thoroughly.

Title and risk of the goods shall be passed to you the purchaser upon delivery and receipt by our courier of a signed delivery note.

Please understand that items ordered and delivered, but refused at the point of delivery for reasons such as ” too heavy”, ” too long”, ” too short” or “not suitable” will only be credited when the item is returned to us by our courier in an undamaged & saleable condition. The cost of the goods will then be credited in full, less the cost of return carriage to our warehouse at a standard rate of £27.50 plus VAT. Some items may incur a re-stocking charge if non-standard. Please, therefore, check all sizes, weights & descriptions carefully prior to ordering.

Postal charges and locations

Titan Ladders
Horsefair Lane
Newent,
Gloucestershire
GL18 1RP