FAQs

When will my delivery arrive

If you place an order before 12.00PM Monday-Thursday and so long as your item is in stock, the item will be shipped for next day delivery.

Orders recieved after 12.00PM on Thursday and before 12.00PM on Monday will be processed to be sent out on the following Monday for Tuesday delivery.

There is a premium postal service for Saturday (before noon) available at the checkout. if you wish to use this service we need to recieve your order before 10AM on the Friday to ensure we can process the order in time / inform you if there are any logistics issues.

If you are ordering in bulk, your order will be shipped out on one of our own delivery vans and will be with you within 5 – 10 working days

Postal charges and locations

All our items are sent out with Free Postage to Mainland UK postal addresses.

There are however surcharges for deliveries to Scotland and the Scottish Highlands, these charges will be added to your shopping cart at the time of checkout dependant upon your Postcode.

What is EN131 and how does it affect the UK?

EN131 is a European Union Certification for portable steps and ladders, manufactured from metal and certain other materials such as GRP. It covers minimum safety requirements.

How will I know if a product is compliant with EN131?

Products will need to be independently tested and certified for compliance and labelled with the new EN131 Standard.

What happens to products that do not comply with EN131?

There is no legal requirement to conform to standards in the UK but safety bodies such as Trading Standards and the HSE will expect manufacturers to comply. They will not expect main users such as utility companies to stop using their current products but as they replace their ladders they should comply to the new standard.

Suppliers and retailers have a period of grace to manufacture and sell through stocks of products compliant to prior standards – these products are safe to use, and there is no requirement to remove any product from sale for these reasons.

Can I purchase spare parts for my aluminium loft ladders

The answer is usually NO . our Aluminium loft ladders come as a pre-made unit.

We don’t normally sell parts as most are factory fitted and therefore we have to be careful re insurance/British Standards in case they are not fitted correctly.